Shipping policy

At Stralend LLC, we aim to provide a seamless shipping experience for our customers. Please review our shipping policy below for information on shipping options, processing times, and other related details.

1. Shipping and Delivery Options

We offer the following domestic shipping options:

• Economy (5-8 Business Days):

• $4.90 for packages weighing 0-5 lbs

• $19.90 for packages weighing 5-70 lbs

• Standard (3-4 Business Days):

• $6.90 for packages weighing 0-1 lb

• $9.90 for packages weighing 1-5 lbs

2. Processing Time

• Orders are processed within 2 business days, excluding weekends and public holidays.

• Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer to track the shipment.

3. Cancellations

• After an order is submitted, processing begins immediately, and the order cannot be canceled. If you have any questions about canceling an order, please contact us promptly at admin@stralendcosmetics.com

4. Returns

• Returns will be accepted within 14 days from the original purchase date.

• Items must be returned unused and in their original condition.

• Some items, such as those on sale, may be ineligible for returns. For more information, please visit our Return and Refund Policy.

5. Delayed Orders

• In the event of delayed processing, customers will have the option to cancel their order for a full refund.

• Shipping provider delays do not fall under the seller’s liability. For delayed orders, please contact the shipping carrier directly.

6. Damaged Orders

• Stralend LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier.

• If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

7. Contact

For questions about this shipping policy, please contact us at:

Email: admin@stralendcosmetics.com

SHIPPING FEES ARE NOT REFUNDABLE.